A Comparative Study of PhonePe and Google Pay

A Comparative Study of PhonePe and Google Pay

CHIRAG TYAGI

Galgotias university, Greater Noida

Abstract- The given research paper contains the results of the comparative analysis of two most popular digital payment systems in India PhonePe and Google Pay in terms of their features, user experience satisfaction, security attitudes, and usability. By analyzing the results of surveys conducted among 60 active users, the paper assesses such areas as the speed of making transactions, the convenience of interfaces, customer service, and reliability to gain insights into the matters affecting consumer choice and loyalty. The results indicate that, although both platforms present secure and stable payment options combined with the Unified Payments Interface (UPI), minor distinctions related to usability, a variety of features, and perceived security build different user experiences. The advantage of the PhonePe is slightly favored by the customers, but it can be explained by the broader range of offered financial services, but Google Pay has advantages of being perfectly integrated with the Google ecosystem and having a convenient design. The issues like the failure of some transactions sometimes and different perception of the security reveal the room of improvement. This study can offer useful findings to developers, policymakers and stakeholders who need to increase mobile payment acceptance and create more secure and user-friendly digital financial environments in India.

Keywords- PhonePe, Google Pay, digital payments, mobile wallets, user satisfaction, security, India, comparative study