A Comprehensive Review on Food Safety Monitoring, Complaint Management, and Food Waste Reduction Systems: Towards an Integrated FoodGuard Framework

The review of existing literature on food safety monitoring, complaint management, and food donation and redistribution was conducted. The study found that most of the previous research has been done on individual aspects of the system. The review also indicated that there is a scarcity of integrated systems that address food safety monitoring, complaint management and food donation and redistribution. Most of the literature reviewed indicates that there is a high level of inadequacy in addressing food safety, citizen complaints, and redistribution of food. The paper presents FoodGuard – a novel system for monitoring food safety with complaint handling and food donation and redistribution management. The proposed system will ensure appropriate complaint management and inspection of food safety in colleges and hostels. Moreover, it will promote partnerships between citizens, students, authorities, NGOs, volunteers and vendors. Future research can focus on developing and testing the proposed framework.

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