A Comprehensive Study on Exploring the Potential Challenges of Chatbot Research as Future Directions for Advancing Knowledge in Artificial Intelligence Conversation System

Chatbots are a part of artificial intelligence (AI) computer software which can attempt to communicate through text or voice technology. The idea behind Conversation is artificial intelligence that analyzes customer data and responds to it. Contacting customers doing the live chat has become a way to provide true customer services are in many retail environments. Today, human communication tools are often replaced by chat or chat software; this is often an artificial intelligence (AI)-based machine designed to communicate with humans through natural language.. (Adam M et al.). To contribute to the knowledge of this new research area, we present the research in the form of future directions and problems that will be addressed through research interviews. A computer architecture specifically to reoccur a talk with a human user on the global Internet. Social factors and relationships: Chatbots facilitate change and increase social awareness.