A Quantitative Study of Artificial Intelligence’s Role in Knowledge Management: Evidence from Industry Experts

Knowledge management (KM) is considered the lifeblood of growth and sustainability in modern organizations. The emergence of various information technology-based solutions has thoroughly transformed the KM system by making it efficient, swift, and robust. Artificial intelligence is one such IT evolution. The study has considered experts from different industries like IT and ITEs, research, banking, FinTech, and retail. The data were collected from 217 industry experts through a structured questionnaire containing a five-point Likert scale for measurement, containing 20 items as independent variables and one as the dependent variable. Data analysis was done through ‘exploratory factor analysis (EFA)’ and multiple regression analysis. The most important factor contributing to knowledge management was found to be ‘knowledge distribution’ with an effect size of standardized beta (.806), followed by ‘amplifying efficiency’ (0.307), real-time engagement and collaboration (0.108), and ‘AI as an artificial neural network’ (0.080).