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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:10.55041/IJSREM35106

A Study of Patient Satisfaction within the IPD (In-Patient Department) at NIMS Hospital

Stream/Area:

-

Subject:

-

Paper ID:

10.55041/IJSREM35106

Volume:

8 |

5 |

May 2024

Pages:

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM35106

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

ARM

Ahmar Raza Malick

GSK

G. Sathish Kumar

MDk

Miss Deepika kumari

SF

Shama Firdaus

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Abstract

Patient satisfaction is a crucial aspect of healthcare quality assessment, directly impacting treatment outcomes and hospital reputation. This study investigates the levels and determinants of patient satisfaction within the In-Patient Department (IPD) at NIMS Hospital. Utilizing a mixed-methods approach, quantitative data was collected through structured surveys from a sample of IPD patients, while qualitative insights were gathered through interviews with healthcare providers and hospital administrators. Preliminary analysis indicates a generally positive level of patient satisfaction within the IPD at NIMS Hospital, with key factors including quality of medical care, communication with healthcare staff, cleanliness, and overall facilities. However, certain areas for improvement were identified, such as wait times, accessibility to information, and discharge procedures. This study aims to provide actionable recommendations for enhancing patient satisfaction within the IPD, thereby improving the overall healthcare experience and reinforcing NIMS Hospital’s commitment to patient-centred care.

KEYWORDS

Hospital Patient Satisfaction Measure Quality Control Medical Care In-Patient department

Cite This Article

Ahmar Raza Malick, G. Sathish Kumar, Miss Deepika kumari, Shama Firdaus, "A Study of Patient Satisfaction within the IPD (In-Patient Department) at NIMS Hospital," International Journal of Scientific Research in Engineering and Management, vol. 8, no. 5, May 2024. https://doi.org/10.55041/IJSREM35106

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Publication Date

12/31/45441

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Double-Blind Peer Review

Review Rounds: 2

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5

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The authors declare no conflict of interest related to this research work.

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