A Study on Challenges Faced by Food Delivery Executives or Delivery Boys

A Study on Challenges Faced by Food Delivery Executives or Delivery Boys

Under the Supervision of

Dr Sudipta Das (Asst Prof.)

By

Kishan Singh

2022-2024

Department of Management Studies

INDIAN INSTITUTE OF INFORMATION TECHNOLOGY, ALLAHABAD

Deoghat, Jhalwa, Allahabad, U.P., India 211012

Abstract

This study explores the multifaceted challenges encountered by food delivery executives, commonly referred to as delivery boys, within the dynamic landscape of the food delivery industry. Through a comprehensive examination, the research aims to illuminate the diverse range of obstacles faced by delivery executives in their day-to-day operations and to assess the implications of these challenges on their job satisfaction and well-being. Utilizing a mixed-methods approach, including interviews, surveys, and observations, data was collected from delivery executives, managers, and experts within the industry. The findings reveal a spectrum of challenges, encompassing physical strain, safety concerns, mental stress, and financial constraints, which significantly impact the delivery executives' work experiences and overall quality of life. Despite these challenges, delivery executives employ various coping mechanisms to navigate their roles effectively. The study underscores the importance of addressing these challenges to enhance the working conditions, job satisfaction, and overall welfare of delivery executives, thereby contributing to the sustainability and efficiency of food delivery services. Recommendations are provided for food delivery companies, policymakers, and other stakeholders to enact meaningful changes and support the well-being of delivery executives. This research serves as a valuable resource for understanding and addressing the challenges faced by delivery executives in the evolving landscape of the food delivery industry.