A STUDY ON CUSTOMER EXPERIENCE IN EDTECH SERVICES

The study concludes that customer experience plays a vital role in determining customer satisfaction and loyalty in EdTech services. Factors such as content quality, service quality, technical support, and platform usability significantly influence customer perceptions and engagement. The findings indicate that learners expect reliable, flexible, and interactive learning experiences from EdTech organizations.   The research further highlights that organizations prioritizing customer-centered strategies and continuous innovation are more likely to achieve long-term success in the digital education sector. Skillqon Consulting Services can strengthen customer retention and improve overall satisfaction by enhancing platform performance, providing quality support services, and delivering personalized learning experiences.

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