A Study on Customer Perception Towards Online Banking Services of Public Sector Banks with Special Reference to Tiruchirappalli

The study entitled “A STUDY ON CUSTOMER PERCEPTION TOWARDS ONLINE BANKING SERVICES OF PUBLIC SECTOR BANKS WITH SPECIAL REFERENCE TO TIRUCHIRAPPALLI”. This study has attempted to analyze the customer perception of online banking services. The study is fully based on primary data and profile of the industry. This study has been organized into five chapters. The first chapter includes three categories. Starting with introduction about the study, need and scope of the study. The introduction part explains the meaning and definitions of online banking, the final category is review of literature. The second chapter includes industry profile and company profile. The third chapter is design of the study which includes the objectives, limitation of the study, research methodology and statistical tools used for the data analysis the following tools were used Simple percentage analysis, Chi- square and correlation. The fifth chapter includes the findings, suggestions and conclusion of this study. After that it includes reference which is used in this project.