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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM43969

A Study on Customer Satisfaction and Service Quality in SETC Buses with Special Reference to Coimbatore City

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM43969

Volume:

9 |

4 |

Apr 2025

Pages:

Publication Frequency:

Monthly (12 issues per year)

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Not assigned

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

.MAA

. M A ASMITHA

DPJJ

Dr. P. JONA JENIFER

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Abstract

A Study on Customer Satisfaction and Service Quality in SETC Buses. The main objective of to determine factors influencing service quality. Data was collected by survey method. The study was conducted in Coimbatore city. Primary data and secondary data can be use in the research. The collected data has to be analysed by using appropriate statistical tools and techniques. The researcher has applied percentage analysis for the analysis of data. By conducting an analytical study on customer satisfaction and service quality in SETC buses, we have gathered valuable feedback that cam improve their satisfaction and service quality and over all the experience.

KEYWORDS

customer satisfaction service quality

Cite This Article

. M A ASMITHA, Dr. P. JONA JENIFER, "A Study on Customer Satisfaction and Service Quality in SETC Buses with Special Reference to Coimbatore City," International Journal of Scientific Research in Engineering and Management, vol. 9, no. 4, Apr 2025.

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7/3/2025

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Double-Blind Peer Review

Review Rounds: 2

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The authors declare no conflict of interest related to this research work.

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