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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM51023

A Study on Customer Satisfaction with Airlines an Analysis of Service Quality & Passenger Experience

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM51023

Volume:

9 |

6 |

Jun 2025

Pages:

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM51023

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

V

V.Manikanteswara1

K

K.S.Giridharan

S

S.Sivani

B

B.Sreekanth3

M

M.Anilkumar4

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Abstract

This research investigates customer satisfaction within the airline sector, highlighting the importance of service quality and the passenger experience. Employing a mixed-methods strategy, the study examines survey responses from 50 travelers and 30 online evaluations to pinpoint crucial service factors that affect satisfaction. The results indicate that value for money, interactions with staff, and operational dependability are the main contributors to satisfaction, whereas the influence of in-flight entertainment is of minimal significance. The research provides actionable suggestions for airlines aimed at improving passenger loyalty and overall service delivery.

KEYWORDS

Client Contentment Quality of Service Traveler Experience Aviation Companies Physical Aspects Dependability .

Cite This Article

V.Manikanteswara1, K.S.Giridharan, S.Sivani, B.Sreekanth3, M.Anilkumar4, "A Study on Customer Satisfaction with Airlines an Analysis of Service Quality & Passenger Experience," International Journal of Scientific Research in Engineering and Management, vol. 9, no. 6, Jun 2025. https://doi.org/10.55041/IJSREM51023

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Publication Date

6/25/2025

Peer Review Type

Double-Blind Peer Review

Review Rounds: 2

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The authors declare no conflict of interest related to this research work.

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