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© 2026 IJSREM – International Journal of Scientific Research in Engineering and Management. This is an open-access journal. Articles are published under the Creative Commons Attribution (CC BY 4.0) License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:10.55041/IJSREM34349

A Study on Digital Payments and User Experience

Stream/Area:

-

Subject:

-

Paper ID:

10.55041/IJSREM34349

Volume:

8 |

5 |

May 2024

Pages:

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM34349

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

D

D.Senchulakshmi

T

T.Suganya

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Abstract

This paper aims to examine the use of online payment or electronic payment system (EPS) due to various benefits of using online payment method for both the business and the user. Digitalization is a new trend in banking sector all over the world. Digitalization involves total control over the customer experience, management of all existing and future consumer needs, and development of an appropriate financial framework. Digital payments in India are a promising success. The financial institution must be customer friendly. For the purpose of the study on digital payments and user experience primary method such as survey using Google form in collected from people in and around Salem city with different demography and secondary methods such as published and unpublished journal, magazines has been used. The data is analyzed by using SPSS.

KEYWORDS

Digital payments Banking sector Customer experience Electronic payments.

Cite This Article

D.Senchulakshmi, T.Suganya, "A Study on Digital Payments and User Experience," International Journal of Scientific Research in Engineering and Management, vol. 8, no. 5, May 2024. https://doi.org/10.55041/IJSREM34349

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12/31/45430

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