A Study on E-Banking Services at Union Bank of India, Old Town Branch, Anantapur

The digital revolution has transformed the banking sector through the adoption of e-banking services, enabling customers to perform financial transactions through online and mobile platforms with greater convenience and accessibility. It reduces the need for physical bank visits and helps expand banking services to more people. This study titled “A Study on E-Banking Services at Union Bank of India, Old Town Branch, Anantapur” examines customer awareness, usage patterns, satisfaction levels, and problems related to e-banking services. The study is based on primary data collected from 96 respondents and secondary data from reports and websites. The findings show that e-banking services are widely accepted and growing rapidly. With improvements in network connectivity, security systems, and customer awareness, banks can further enhance digital banking services and provide a safer and more efficient banking experience.