A STUDY ON EFFECTIVENESS OF GRIEVANCE HANDLING MECHANISM IN SERVICE BASED ORGANIZATIONS

A STUDY ON EFFECTIVENESS OF GRIEVANCE HANDLING MECHANISM IN SERVICE BASED ORGANIZATIONS

*PRASANNA S **Dr. S.SATHEESH KUMAR

*II MBA Student, Panimalar Engineering College, Chennai.

**Assistant Professor, Panimalar Engineering College, Chennai.

ABSTRACT
A grievance is any discontent or feeling of unfairness and in the workplace, it should pertain to work. The objective of this paper is to determine the effective handling of the grievances faced by an employee. The study also looks for the root of grievance faced by an employee, grievance handling techniques, and the management procedures of resolving the grievances. In this study the satisfaction of employees, with the procedures for grievance handling. It was comprehended that; the employees were highly satisfied with the mechanism being followed. The paper extracted that the grievance handling procedure of any organization should be very sound for enhancing employee satisfaction. The sample size for this study is determined using KREJCIE AND MORGON TABLE. The grievance handling research were conducted among 226 employees of the company. Descriptive research was applied. The study has found that awareness of employees, level of satisfaction, factors influencing grievances, mutual understanding between employees and the organization. It was found that, grievance handling procedures should be improved for the organizational success.

Key Words: Grievance handling, Employee satisfaction, Mutual understanding, Awareness of employees.