A STUDY ON EMPLOYEE PRODUCTIVITY IN BANKING SECTOR WITH REFERENCE TO AXIS BANK AND KOTAK MAHINDRA BANK

Employee productivity is a fundamental driver of organizational success, service quality, and customer satisfaction in the banking sector. The study concludes that Axis Bank and Kotak Mahindra Bank have created supportive organizational environments that promote employee motivation, job satisfaction, leadership support, continuous learning, and technological advancement. The Pearson Correlation Analysis confirms a strong positive relationship between workplace factors and employee productivity. Effective human resource practices, employee engagement, and organizational support significantly enhance workforce performance, operational efficiency, and customer service quality. Continuous investment in employee development, technology, leadership, and workplace well-being will enable both banks to improve productivity, strengthen organizational performance, and maintain long-term competitiveness in the rapidly evolving banking industry.

1.                Drucker, P. F. (1999). Management Challenges for the 21st Century. Harper Business. 2.                Robbins, S. P. (2001). Organizational Behavior (9th ed.). Prentice Hall. 3.                Armstrong, M. (2006). A Handbook of Human Resource Management Practice (10th ed.). Kogan Page. 4.                Becker, B. E., & Huselid, M. A. (2006). Strategic human resources management: Where do we go from here? Journal of Management, 32(6), 898–925. 5.                Singh, R., & Jain, S. (2013). Employee productivity in the Indian banking sector. International Journal of Human Resource Studies, 3(2), 45–58. 6.                Sharma, P., & Patel, R. (2024). Employee productivity and digital transformation in the banking industry. Journal of Banking and Human Resource Management, 16(1), 25–40.