A Study on Freight Forwarding and Their Impact on Export and Import

Freight forwarding serves as the backbone of international trade by bridging the gap between shippers and carriers through specialized logistics solutions. This study examines the operational efficiency of forwarders, focusing on their role in documentation, customs clearance, and multimodal transport. Using a descriptive research design, data was collected from 70 professionals across logistics, import, and export departments. Results indicate that 80% of respondents view proper documentation as the most critical factor in reducing customs delays. The study concludes that digital transformation and multimodal integration are essential for forwarders to evolve into strategic partners in the global supply chain.