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Stream/Area:
-
Subject:
-
Paper ID:
IJSREM63074
Volume:
10 |
5 |
May 2026
Pages:
1-6
Publication Frequency:
Monthly (12 issues per year)
License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.
Master of Business Administration
Vels Institute of Science, Technology & Advanced Studies (VISTAS)
Master of Business Administration
Vels Institute of Science, Technology & Advanced Studies (VISTAS)
Organisational Citizenship Behaviour (OCB) is a key term in current organisational management since it promotes employees’ performance outside their assigned duties. Employees who help each other, foster good relations in the workplace, and actively engage in organisational activities make substantial contributions to organisational efficiency and productivity. Organisational Commitment, on the other hand, is the psychological attachment, loyalty, and commitment of employees to stay with the organisation and work toward organisational objectives. The research aims at examining the effects of OCB on Organisational Commitment among employees. The study adopts a descriptive research design and uses both primary and secondary data for analysis. Primary data were collected from employees through a structured questionnaire using a five-point Likert scale. Secondary data were collected from journals, company reports, articles, and organizational records. Convenience sampling technique was adopted for selecting respondents. The collected data were analysed using percentage analysis, chi-square analysis, correlation analysis, and regression analysis. From the results of this study, it can be seen that Organizational Citizenship Behaviour helps to improve relationships at work, cooperation between employees, and organizational efficiency. At the same time, it is also evident from this research that employees with higher organizational citizenship behaviour show more organizational commitment. Nevertheless, some statistical tests show that certain factors are not significantly related to others. The conclusion of this research is that organizations need to promote supportive working environment, team effort, reward programs, and participation among workers.
KEYWORDS
Organization Citizenship Behaviour and Organizational Commitment are two important terms that are very important in order for organizations to achieve success and efficiency in their operations. This means that when workers give assistance to their peers in the organization, maintain good relationships among themselves and participate in activities within the organization, they create an ideal working environment. In the research carried out in Zeptoware Systems Private Limited, the positive impact of having appropriate behaviour at the workplace to create employee commitment has been evident. From this study, it can be seen that employees showing citizenship behaviours have high chances of committing themselves to the organization. Even though some of the statistical tests revealed no significant correlation, the whole study shows that supportiveness in the workplace, teamwork and involvement contribute positively towards organizational commitment. There is a need for IT-based companies to place emphasis on employee engagement and motivation as well as encouraging good relationships among the workers to promote organizational commitment of the employees. Organizational Citizenship Behaviour could be encouraged by organizations as a means of promoting efficiency and avoiding employee turnover. The above-mentioned study provides information that would be useful to the management of Zeptoware Systems Private Limited.
• Saad et al. (2024). The Effect of Organizational Citizenship Behaviour on Workplace Performance: A Literature Review. International Journal of Research and Innovation in Social Science VIII(IX):3622-3631. • Studies explore the effect of organizational culture and organizational support on organizational citizenship behaviour • Community Perception of COVID-19 Booster Dose Vaccines in Klampis Sub-District Bang Kalan District. N Ishihara, I Nirmala. International Research and …, 2022. Retrieved from https://repository.unair.ac.id/ • Organizational Citizenship Behaviour and Organizational Performance: A Literature Review. A Ramos, L Eli tan, 2023. Retrieved from https://www.researchgate.net/ • Organizational commitment towards attaining job satisfaction and fostering organizational citizenship behaviour (OCB): A systematic review of the …. D Hayati, M Claudia, 2024. Retrieved from http://sociohum.net/ • Organizational Citizenship Behaviour: Investigating Interaction Effects between Psychological Ownership and Agency Systems. B Wilhelm, N Simarasl, FJ Riar …-Review of Managerial Issues, 2024. Springer • Examining the Correlation Between Organizational Citizenship Behaviour and Organizational Trust as a Means to Counter Deviant Behaviour within the Workplace in Higher Education Organizations A Abbasi, WK Wan Ismail - Cogent Social Sciences, 2023 - Taylor & Francis • The Role of Predictive Influence of Organizational Culture on Employee Burnout within the Health Sector: Insights from an Empirical Analysis T Johnson, S Shahrokh - Artificial Intelligence in Health, 2025 - researchgate.net
Publication Date
5/12/2026
Peer Review Type
Double-Blind Peer Review
Review Rounds: 2
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