A Study on Knowledge Management Systems and Their Role in Employee Learning at Tech Mahindra Nagpur

Effective knowledge management systems (KMS) are pivotal in enhancing employee learning and fostering organizational growth in the contemporary digital era. This study investigates the implementation and impact of KMS in improving employee learning outcomes at Tech Mahindra, Nagpur. By analyzing various components of KMS, including knowledge creation, sharing, storage, and application, the research explores how these systems contribute to upskilling employees and creating a culture of continuous learning. Data was collected through a combination of surveys, interviews, and organizational case studies, providing insights into employee perceptions of KMS effectiveness and its alignment with organizational learning goals. Findings reveal that an integrated approach to knowledge management significantly boosts employee engagement, innovation, and job satisfaction. Additionally, the study identifies challenges in KMS adoption, such as resistance to change, technological barriers, and lack of training, and proposes strategies to overcome these hurdles. Recommendations include enhancing system usability, promoting knowledge-sharing initiatives, and integrating artificial intelligence to personalize learning experiences. This research underscores the transformative role of KMS in equipping employees with the skills needed to navigate complex business environments, ultimately driving organizational success.