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Stream/Area:
-
Subject:
-
Paper ID:
IJSREM63843
Volume:
10 |
5 |
May 2026
Pages:
1-18
Publication Frequency:
Monthly (12 issues per year)
License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

Department of Management
Sharda University
Department of Management
Sharda University
Department of Management
Sharda University
Department of Management
Sharda University
Purpose: The study aims to explore the multifaceted financial challenges associated with credit card usage, by focusing on how hidden charges, interest rate, and late payment fee influences the financial stress experienced by the cardholders. In addition, it also investigates whether age, income and financial education alter the strength of this relationship. Methodology: Primary data was collected through a structured questionnaire using a five-point Likert scale. A total of 439 valid responses were gathered from credit card users in Greater Noida using a non-probability convenience sampling method. The data was cleaned and organized using Microsoft Excel, while Tableau was used for visual insights. Correlation analysis was used to understand relationships between variables, and regression analysis was used to measure the impact of cost-related factors on stress levels. Findings: The findings show that financial cost factors have a significant and positive impact on the stress levels among credit card users. Interest rates and hidden charges have the most significant impact, followed by late payment fees. Additionally, individuals with higher financial literacy and income levels tend to experience lower stress, highlighting the importance of awareness and financial capability. Differences across age groups further indicate that stress levels vary based on individual circumstances. Originality: Financial stress is strongly influenced by multiple financial factors and individual characteristics, not just by a single factor alone. This study highlights how these factors work together to influence the overall stress experienced by credit card users.
KEYWORDS
The findings of this study indicate that credit card usage, although beneficial for convenience and short-term financial flexibility, is associated with several significant challenges that affect users both financially and psychologically. The analysis demonstrates that factors such as interest rates, hidden charges, and late payment fees have a strong and positive relationship with users’ stress levels. Among these variables, interest rates exhibit the strongest and most consistent association with stress, suggesting that higher borrowing costs place a substantial burden on users. Hidden charges, while slightly less consistent, contribute to unexpected financial strain, often leading to dissatisfaction and mistrust. Late payment fees further intensify this burden, particularly for individuals who face difficulties in managing repayment timelines. The regression results reinforce these observations by showing that all three factors significantly influence stress levels, with each variable contributing positively to the overall financial pressure experienced by users. The high explanatory power of the models indicates that these financial components are key determinants of user stress in the context of credit card usage.Additionally, the study highlights the role of financial awareness as an important underlying factor. Users with limited understanding of credit card terms and conditions are more likely to incur additional costs and experience higher levels of stress. In conclusion, the challenges associated with credit cards are not limited to financial costs alone but extend to behavioural and knowledge-related aspects. Enhancing financial literacy, improving transparency in fee structures, and promoting responsible usage can help mitigate these issues and enable users to make more informed financial decisions.
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Publication Date
5/23/2026
Peer Review Type
Double-Blind Peer Review
Review Rounds: 2
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