A Study on Patient Delay for Vaccination at Paediatric OPD, In Multispeciality Hospital

A Study on Patient Delay for Vaccination at Paediatric OPD, In Multispeciality Hospital.

Dr.Kaavya ¹, Beneciya Brighty Beril.G²

¹Assistant Professor,Department of Hospital Administration, Dr.N.G.P . Arts and Science College

²Student, Department of Hospital Administration, Dr.N.G.P . Arts and science College

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Abstract -  The purpose of this study is to reduce patients' waiting time at the OPD (outpatient department) paediatric vaccination billing counter. The present study was aimed at reducing the waiting time of outpatients in the pediatric department for vaccinations. According to this study, patients typically spent close to an average of 33 minutes in the OPD vaccination paediatric department from arrival to departure. There are long waiting times at the OPD paediatric department for vaccinations for medical billing, billing payment for vaccination, and movement from billing to the vaccination room. To promote patient happiness and decrease patient resentment, a separate billing counter has been suggested just for the vaccination process.

Key Words:  OPD (out patient department),

pediatric department, vaccination billing counter .