A STUDY ON ROLE OF HR IN DISPUTE RESOLUTION IN AN ORGANIZATION

A STUDY ON ROLE OF HR IN DISPUTE RESOLUTION IN AN ORGANIZATION

VINEETA ARORA

Under the Guidance of Dr. Harold Andrew Patrick, Professor & Dean

Master of Business Administration (MBA)

CMS Business School

Bengaluru, Karnataka 560009

ABSTRACT

Diversity is essential to the modern workplace, yet these distinctions can also lead to disputes and confrontations. Unresolved conflicts have the potential to demoralize workers, impede teamwork, and ultimately impair corporate effectiveness. This study examines the critical role that human resources (HR) play in resolving disputes, highlighting the benefits that HR has for worker performance and motivation.

This study examines how HR prevents conflict by establishing a respectful workplace culture, implementing team-building activities, and using clear communication techniques.  The study explores how HR specialists serve as impartial mediators, assisting staff members in having productive conversations and finding solutions. This also looks at the significance of well-established policies for conflict resolution that offer a just framework for resolving conflicts.

The study also emphasizes how HR provides managers and staff with the tools they need to resolve conflicts constructively through resource allocation and training. Effective dispute resolution by HR promotes a happier, more cooperative workplace, which raises employee motivation. This ultimately results in enhanced performance, increasing output and the success of the organization as a whole.

In highlighting the connection between improved employee engagement and performance and efficient conflict resolution, this study highlights the vital role human resources play in fostering a vibrant and efficient workplace.