A Study on Significance of total Quality Management in Manufacturing Company

A Study on Significance of total Quality Management in Manufacturing Company

HYDEN NIVAS I
FINAL YEAR MBA STUDENT– SATHYABAMA INSTITUTE OF SCIENCE AND TECHNOLOGY, CHENNAI.

DR M JOHN PAUL
ASSOCIATE PROFESSOR, SCHOOL OF MANAGEMENT STUDIES, SATHYABAMA UNIVERSITY

ABSTRACT

This study examines the significance of Total Quality Management (TQM) in manufacturing companies, focusing on its impact on operational efficiency, product quality, and customer satisfaction. TQM, a comprehensive management approach that involves all employees in improving processes, products, and services, is critical for organizations striving to maintain competitive advantage in the manufacturing sector. The research highlights key principles of TQM, such as continuous improvement, customer focus, and employee involvement, and explores how their implementation leads to reduced defects, enhanced productivity, and improved customer loyalty. Through case studies and analysis of manufacturing firms that have adopted TQM practices, the study demonstrates the tangible benefits of TQM, including cost savings, better market positioning, and long-term sustainability. Additionally, the study identifies challenges in the adoption of TQM, such as resistance to change and the need for adequate training and leadership. The findings emphasize that the successful integration of TQM is vital for manufacturing companies aiming for operational excellence and long-term growth in an increasingly competitive global market.