A Study on Sustainable Development of Banks and financial institutions with the inclusion of Artificial Intelligence

In the present scenario the changing market demand has led the banks and financial service providing institutions to continuously update themselves and adjust their working environment by adopting the required technology to better serve their customers, boost the financial inclusion and keep up with changing times with advent of digitalisation, this change enables the banks to leverage with the power of data analysis and artificial intelligence (AI) to make better financial decision making. The study was undertaken to know how the implementation of artificial intelligence in banks and financial institutions has led to its development in creating customers database as per the customer’s requirements and provide various financial assistance to them.