A STUDY ON THE NEED FOR KPI-BASED PERFORMANCE TRACKING IN FINANCE AND OPERATIONS AT REDSERV GLOBAL SOLUTION

How companies measure employee performance affects morale, retention and business results. This paper looks at whether KPI-based performance tracking’s a better and fairer way to evaluate employees than the Bell Curve model used at Redserv Global Solution, a BPM company in Chennai. We collected survey data from 102 employees in Finance and Operations. Analysed it using statistical tools like Pearson correlation and ANOVA. The survey results showed that employees are unhappy with the evaluation system and think a KPI-driven system is a good idea. Our analysis found that KPI-related factors explain a lot of the variation in how employees perceive performance.