A Web-Based Online Grievance Management System for Educational Institutions

The effective handling of grievances within educational institutions is a critical factor in maintaining student satisfaction, institutional transparency, and administrative efficiency. In traditional systems, grievance handling is primarily performed using manual approaches such as written complaints, suggestion boxes, and face-to-face communication. These methods are often inefficient, lack proper documentation, and provide no mechanism for tracking the progress of complaints. As a result, grievances may remain unresolved or delayed, negatively impacting the overall academic environment. To overcome these limitations, this paper proposes a Web- Based Online Grievance Management System (OGMS) that digitizes and automates the complaint handling process. The system enables students to submit grievances through a web interface, track their status in real time, and receive updates regarding resolution. The system incorporates role-based access control to provide secure and structured interaction among students, administrators, and institutional authorities.