Administrative Innovation and Workforce Capability as Drivers of Resilient Healthcare Institutions in India

Administrative Innovation and Workforce Capability as Drivers of Resilient Healthcare Institutions in India

Mrs. Ramya Ramachandren

Research Scholar, AMET Business School, AMET University, Chennai, India

Dr. Deepa R

Professor, AMET Business School, AMET University, Chennai, India

Dr. R. Vettriselvan

Associate Professor, AMET Business School, AMET University, Chennai, India

Dr. J. Rengamani

Professor, AMET Business School, AMET University, Chennai, India

Corresponding Author: ramya.sims@gmail.com

Abstract
Contemporary healthcare institutions operate within increasingly complex environments characterised by rapid technological evolution, persistent workforce challenges, and escalating demands for high-quality patient care. Within this context, organisational resilience has emerged as an indispensable institutional capability, enabling healthcare organisations to sustain operational continuity, adapt to systemic disruptions, and maintain uninterrupted service delivery. This study investigates the contribution of administrative innovation and workforce capability to institutional resilience in the Indian healthcare sector, with sustainability practices examined as a complementary organisational variable that reinforces long-term institutional stability. Adopting a quantitative research paradigm, primary data were collected from 115 healthcare professionals comprising physicians, nurses, hospital administrators, and quality assurance personnel using a structured questionnaire instrument. The analytical framework employed descriptive statistics, Cronbach alpha reliability assessment, Pearson correlation analysis, and multiple regression modelling. Findings demonstrate that administrative innovation exerts a statistically significant positive influence on institutional resilience, primarily through improvements in operational governance, digital transformation adoption, and accountability mechanisms. Workforce capability similarly exhibits a strong positive association with resilience, underscoring the criticality of professionally competent, continuously trained, and collaboratively oriented personnel in sustaining service delivery under adverse conditions. Sustainability practices additionally emerged as a meaningful predictor of resilience, operating through responsible resource stewardship and environmentally accountable operational management. The study reinforces the imperative for healthcare institutions to concurrently advance administrative innovation strategies, human capital development frameworks, and sustainability initiatives to engineer robust organisational resilience. These empirical insights carry substantial practical relevance for healthcare administrators and health policy architects committed to building adaptive, efficient, and sustainable healthcare systems in India.

Keywords: Healthcare Institutional Resilience, Digital Administrative Innovation, Workforce Capability, Sustainability Practices, Healthcare Management, Organisational Resilience