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Stream/Area:
-
Subject:
-
Paper ID:
IJSREM53593
Volume:
9 |
11 |
Nov 2025
Pages:
Publication Frequency:
Monthly (12 issues per year)
License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.
India’s payment ecosystem has changed as a result of the quick digitization of financial transactions. Mobile wallets like Google Pay, PhonePe, and Paytm, as well as the Unified Payments Interface (UPI), have been increasingly popular, especially among millennials. With an emphasis on adoption-influencing elements including convenience, security, and perceived utility, this study attempts to examine the behavioral change from cash-based to digital payments. To collect primary data on usage frequency, preferred platforms, and trust levels, a structured questionnaire was distributed to 100 urban millennial respondents. To interpret trends, the study uses Excel for descriptive and correlation analysis. The results show that while security concerns continue to be a considerable barrier, convenience and cashback rewards greatly boost adoption. According to the study’s findings, millennials’ strong adoption of UPI and wallets is a result of their digital awareness and lifestyle alignment. In order to improve customer retention and trust in digital payment platforms, the paper offers management insights for banks and fintech companies.
KEYWORDS
Publication Date
11/14/2025
Peer Review Type
Double-Blind Peer Review
Review Rounds: 2
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Conflict of Interest
The authors declare no conflict of interest related to this research work.
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