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Paper ID:IJSREM63558

Agentic MailBot: Autonomous Multi-Agent Email Response System with Contextual Intelligence

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM63558

Volume:

10 |

5 |

May 2026

Pages:

1--

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM63558

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

SBP

Swapnil Bharamu Patil

Computer Science and Engineering(Data Science)

D.Y. Patil College of Engineering & Technology Kasaba Bawada, Kolhapur

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SSC

Sarthak Suryaji Chougale

Computer Science and Engineering(Data Science)

D.Y. Patil College of Engineering & Technology Kasaba Bawada, Kolhapur

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RSK

Rushikesh Shrikrishna Kavar

Computer Science and Engineering(Data Science)

D.Y. Patil College of Engineering & Technology Kasaba Bawada, Kolhapur

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HSM

Harshad Santosh Mane

Computer Science and Engineering(Data Science)

D.Y. Patil College of Engineering & Technology Kasaba Bawada, Kolhapur

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Mentors

MA

Ms. A.M.Chavan

Computer Science and Engineering(Data Science)

D.Y. Patil College of Engineering & Technology Kasaba Bawada, Kolhapur

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Abstract

In this paper, we propose a novel autonomous email response system that uses multi-agent architecture, LLMs, and retrieval-augmented generation (RAG) to generate appropriate answers to business emails without human input. It features an advanced classification system that sorts emails into two distinct types: Type A (Customer Service Questions) and Type B (Order Lifecycle Questions), allowing them to receive different processing routes. Type A emails make use of RAG-based retrieval from vector databases and Type B emails are based on ReAct agents with integration of SQL database toolkit. As shown in our implementation, we achieved 91.2% classification accuracy and 88.4% success rate in the whole pipeline. The framework is created using LangChain, LangGraph, Python, and Google Gemini 2.5 Pro.

KEYWORDS

Index Terms—Email Automation Multi-Agent Systems Retrieval-Augmented Generation LangGraph ReAct Agents Large Language Models

Cite This Article

Swapnil Bharamu Patil, Sarthak Suryaji Chougale, Rushikesh Shrikrishna Kavar, Harshad Santosh Mane, Ms. A.M.Chavan, "Agentic MailBot: Autonomous Multi-Agent Email Response System with Contextual Intelligence," International Journal of Scientific Research in Engineering and Management, vol. 10, no. 5, pp. 1--, May 2026. https://doi.org/10.55041/IJSREM63558

Full Article/Conclusion

In this paper, Agentic MailBot was introduced as an au- tonomous multi-agent email response framework combining retrieval-augmented generation, SQL reasoning, and modern orchestration frameworks. The system achieved: •        91.2% classification accuracy •        88.4% end-to-end pipeline success •        strong response quality across knowledge and transac- tional queries The evaluation demonstrates that the proposed architecture outperforms conventional rule-based approaches by enabling adaptive contextual reasoning and dynamic information access. The combination of: •        Google Gemini 2.5 Pro •        LangChain •        LangGraph •       FAISS •       ReAct agents •       SQL toolkit integration represents a practical advancement in intelligent customer communication automation. Businesses increasingly require scalable automated commu- nication systems, and Agentic MailBot demonstrates a viable architecture for fully autonomous contextual email processing.

References

[1]          Rule-based email classification systems, Philosophical Transactions of the Royal Society. [2]          Machine learning approaches to email categorization, IEEE Transactions on Knowledge and Data Engineering, 2003. [3]          J. Devlin, M. Chang, K. Lee, and K. Toutanova, “BERT: Pre-training of Deep Bidirectional Transformers for Lan- guage Understanding,” NAACL-HLT, 2019. [4]          T. Brown et al., “Language Models are Few-Shot Learn- ers,” NeurIPS, 2020. [5]          S. Yao et al., “ReAct: Synergizing Reasoning and Acting in Language Models,” arXiv, 2022. [6]          P. Lewis et al., “Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks,” NeurIPS, 2020. [7]          A. Vaswani et al., “Attention Is All You Need,” NeurIPS, 2017. [8]          F. Sebastiani, “Machine Learning in Automated Text Categorization,” ACM Computing Surveys, 2002. [9]          J. Johnson, M. Douze, and H. Jegou, “Billion-Scale Similarity Search with GPUs,” IEEE Transactions on Big Data, 2021. [10]     H. Chase, “LangChain: Building Applications with LLMs Through Composability,” 2022.

Editorial & Review Transparency

Publication Date

5/21/2026

Peer Review Type

Double-Blind Peer Review

Review Rounds: 2

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