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Stream/Area:
-
Subject:
-
Paper ID:
IJSREM63558
Volume:
10 |
5 |
May 2026
Pages:
1--
Publication Frequency:
Monthly (12 issues per year)
License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.
Computer Science and Engineering(Data Science)
D.Y. Patil College of Engineering & Technology Kasaba Bawada, Kolhapur
Computer Science and Engineering(Data Science)
D.Y. Patil College of Engineering & Technology Kasaba Bawada, Kolhapur
Computer Science and Engineering(Data Science)
D.Y. Patil College of Engineering & Technology Kasaba Bawada, Kolhapur
Computer Science and Engineering(Data Science)
D.Y. Patil College of Engineering & Technology Kasaba Bawada, Kolhapur
Computer Science and Engineering(Data Science)
D.Y. Patil College of Engineering & Technology Kasaba Bawada, Kolhapur
In this paper, we propose a novel autonomous email response system that uses multi-agent architecture, LLMs, and retrieval-augmented generation (RAG) to generate appropriate answers to business emails without human input. It features an advanced classification system that sorts emails into two distinct types: Type A (Customer Service Questions) and Type B (Order Lifecycle Questions), allowing them to receive different processing routes. Type A emails make use of RAG-based retrieval from vector databases and Type B emails are based on ReAct agents with integration of SQL database toolkit. As shown in our implementation, we achieved 91.2% classification accuracy and 88.4% success rate in the whole pipeline. The framework is created using LangChain, LangGraph, Python, and Google Gemini 2.5 Pro.
KEYWORDS
In this paper, Agentic MailBot was introduced as an au- tonomous multi-agent email response framework combining retrieval-augmented generation, SQL reasoning, and modern orchestration frameworks. The system achieved: • 91.2% classification accuracy • 88.4% end-to-end pipeline success • strong response quality across knowledge and transac- tional queries The evaluation demonstrates that the proposed architecture outperforms conventional rule-based approaches by enabling adaptive contextual reasoning and dynamic information access. The combination of: • Google Gemini 2.5 Pro • LangChain • LangGraph • FAISS • ReAct agents • SQL toolkit integration represents a practical advancement in intelligent customer communication automation. Businesses increasingly require scalable automated commu- nication systems, and Agentic MailBot demonstrates a viable architecture for fully autonomous contextual email processing.
[1] Rule-based email classification systems, Philosophical Transactions of the Royal Society. [2] Machine learning approaches to email categorization, IEEE Transactions on Knowledge and Data Engineering, 2003. [3] J. Devlin, M. Chang, K. Lee, and K. Toutanova, “BERT: Pre-training of Deep Bidirectional Transformers for Lan- guage Understanding,” NAACL-HLT, 2019. [4] T. Brown et al., “Language Models are Few-Shot Learn- ers,” NeurIPS, 2020. [5] S. Yao et al., “ReAct: Synergizing Reasoning and Acting in Language Models,” arXiv, 2022. [6] P. Lewis et al., “Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks,” NeurIPS, 2020. [7] A. Vaswani et al., “Attention Is All You Need,” NeurIPS, 2017. [8] F. Sebastiani, “Machine Learning in Automated Text Categorization,” ACM Computing Surveys, 2002. [9] J. Johnson, M. Douze, and H. Jegou, “Billion-Scale Similarity Search with GPUs,” IEEE Transactions on Big Data, 2021. [10] H. Chase, “LangChain: Building Applications with LLMs Through Composability,” 2022.
Publication Date
5/21/2026
Peer Review Type
Double-Blind Peer Review
Review Rounds: 2
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Conflict of Interest
The authors declare no conflict of interest related to this research work.
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