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Paper ID:IJSREM61953

AI in Triage: Next-Generation Medical Chatbots

Stream/Area:

-

Subject:

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Paper ID:

IJSREM61953

Volume:

10 |

4 |

April 2026

Pages:

1-15

Publication Frequency:

Monthly (12 issues per year)

DOI
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Not assigned

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

SS

Samar Shahzad

MCA

IIMT Collage of Engineering

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K

Kartik

MCA

IIMT Collage of Engineering

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PK

Pardeep Kumar

MCA

IIMT Collage of Engineering

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Abstract

AI in Triage: Next-Generation Medical Chatbots

KEYWORDS

Artificial Intelligence (AI) Large Language Models (LLMs) Natural Language Processing (NLP)

Cite This Article

Samar Shahzad, Kartik, Pardeep Kumar, "AI in Triage: Next-Generation Medical Chatbots," International Journal of Scientific Research in Engineering and Management, vol. 10, no. 4, pp. 1-15, April 2026.

Full Article/Conclusion

The architecture of preliminary medical diagnosis is undergoing a permanent, technology-driven transformation. By integrating Natural Language Processing to decode human communication, classical and deep machine learning classifiers for rapid risk assessment, and Retrieval-Augmented Generation to strictly anchor responses in verified medical science, developers have evolved the medical chatbot from a rigid script into a highly capable engine of semantic clinical reasoning. Technologies like the efficient all-MiniLM-L6-v2 embedding model and high-speed vector databases allow these systems to perform complex medical searches with near-zero latency. As we continue to scale these tools—especially to empower resource-constrained and rural environments—we must rigorously uphold ethical frameworks, ensure algorithmic transparency, and maintain clinician oversight. When implemented responsibly, AI-driven medical chatbots possess the profound potential to democratize global healthcare, shifting the paradigm from reactive treatment to proactive, equitable, and ubiquitous wellness

References

1.    Sharma, N. K., Kumar, P., Shahzad, S., & Kartik. (2025). END TO END Medical Chatbot project. Department of MCA, Greater Noida. 5 2.    Quadros, B. H., Lobo, A. M., & Vanitha, T. (2026). MEDICAL CHATBOT EFFICIENCY USING RAG. International Conference on Advanced IT, Engineering and Management SACAIM 2025. 50 3.    MDPI. (2025). Retrieval-Augmented Generation (RAG) in Healthcare: A Systematic Literature Review. Diagnostics, 6(9). 22 4.    Azam, A., Naz, Z., & Muhammad Usman, G. K. (2024). PharmaLLM: A Medicine Prescriber Chatbot Exploiting Open-Source Large Language Models. Human-Centric Intelligent Systems, 4, 527–544. 5.    Georgia Southern University. (2024). Comparison of Classical Machine Learning vs RAG for Medical Symptom Prediction. Digital Commons. 51 6.    IJERST. (2024). Implementation of Flask and TensorFlow in medical healthcare applications. International Journal of Engineering Research and Science & Technology. 41 7.    MDPI. (2025). A Comparative Analysis of Fine-Tuning Versus Retrieval-Augmented Approaches for Enhancing Healthcare-Centric LLMs. Bioengineering, 12(7). 8.    IEEE / Springer. (2025). Natural Language Processing in Healthcare: A Review of RAG systems. arXiv. 9.    ResearchGate. (2024). Natural Language Processing in Clinical Text Mining: A Review of Techniques and Applications. 10.  MDPI. (2025). RAG-based Healthcare Applications for Low-Resource Settings. AI, 6(9). 22 11.  Booth et al. (2023). ChatPal Chatbot User Demographics and Trends. PubMed Central. 52 12.  Longe, J. L. (Ed.). (2002). The Gale Encyclopedia of Medicine (2nd ed.). Gale Group / Thomson Learning. ISBN: 0-7876-5489-2. 53 13.  IEEE Xplore. (2024). Comparative study of RAG vs Fine-tuning in medical NLP systems. 14.  JETIR. (2025). Reliability of AI Chatbots Using Gale Encyclopedia of Medicine as Knowledge Base. Journal of Emerging Technologies and Innovative Research, 12(3). 53 15.  Chakraborty, S., et al. (2023). AI-Based Medical Chatbot Model for Infectious Disease Prediction. IEEE Access, 11. 16.  ResearchGate. (2025). A Generative AI-Powered Medical Chatbot Design, Implementation, and Evaluation. 17.  IJARESM. (2024). Medical Chatbot for Disease Prediction using Machine Learning. 54 18.  JMIR. (2026). RAG chatbot for Antimicrobial Resistance (AMR) literature analysis. JMIR AI. 55 19.  Frontiers in Public Health. (2025). Ethics of AI chatbots in preliminary medical diagnosis. 56 20.  Frontiers in Artificial Intelligence. (2025). Natural Language Processing in Healthcare: Business and Medical Applications. 21.  Lewis, M., et al. (2020). Retrieval-Augmented Generation for Knowledge-Intensive NLP Tasks. Advances in Neural Information Processing Systems (NeurIPS). 22.  IJCNIS. (2025). Prediction of Infectious Diseases Using AI-Enabled Medical Chatbot Model. International Journal of Communication Networks and Information Security. 23.  PubMed Central. (2025). Evaluation of RAG-based medical chatbots performance metrics. 57 24.  ResearchGate. (2025). Evaluating Embedding Models: Investigating Factors Affecting Performance Through the Medical Domain. 28 25.  IEEE Xplore. (2025). Vector-based Retrieval and Meta's LLaMA 2 for Context-Aware Recommendations. ISACC. 26.  AIS Electronic Library. (2024). Rasa Chatbot Using Machine Learning Algorithms (Decision Trees, Gradient Boosting, SVM). 58 27.  Abadi, M., et al. (2016). TensorFlow: A System for Large-Scale Machine Learning. 12th USENIX Symposium on Operating Systems Design and Implementation, Savannah, GA. 15 28.  Skillsoft. (2024). AI for Healthcare with Keras and TensorFlow 2.0. 40 29.  DiVA Portal. (2024). Evaluation metrics for effective measurement of retrieval and generation aspects of RAG systems. 59 30.  IRE Journals. (2024). Symptom based disease prediction machine learning algorithms. 31.  Lattice Science Publication. (2024). Convolutional Neural Network-based Multimodal Disease Risk Prediction. 17 32.  Medium. (2024). RAG vs Fine-tuning: A Comparative Analysis. 33.  arXiv. (2024). Generators and Retrieval-Augmented Generators in NLP. 34.  MDPI. (2025). RAG-based Customer Service Chatbot Integrating Neo4j Knowledge Graph. Logistics, 5(2). 60 35.  MDPI. (2024). Sentence Transformers for Automated Journal Recommendation (all-MiniLM-L6-v2). Information, 15(2). 27

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Publication Date

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