AI Virtual Calling Assistant for Automated College Information

Artificial Intelligence (AI) has made tremendous progress in the last few years and is widely integrated into our daily lives. Many Academic Institutes receive hundreds and thousands of queries regarding admissions, courses offered, fees, infrastructure and many more. Most of these are attended to manually, which leads to increase in response time, heavy workload on administrators and inefficient communication. In this research paper, we aim to design and implement an AI Virtual Calling Assistant that will be integrated to the college information portal to enable the institutions to automate their communication channels and reach out to their students, staff, parents and other stakeholders in a more personal and effective way. The proposed system is composed of a Web interface and a conversational chatbot built using Botpress which uses speech recognition to enable users to converse with the system and get the information they need. The integration of conversational AI and speech processing technologies has been widely explored in recent research, demonstrating significant improvements in automated communication systems [2], [3]. The assistant uses speech recognition, natural language processing and text-to-speech technologies to dynamically understand the needs of the user and respond accordingly in real-time. Its purpose is to alleviate administrative workloads, to empower students and parents to engage in the school at anytime from any location, and to provide a seamless user experience.