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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM44011

An Empirical Study on AI Powered Chatbot on WhatsApp

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM44011

Volume:

9 |

4 |

Apr 2025

Pages:

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM44011

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

EP

EMIMA P

DR

DR.J. RANI

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Abstract

The exponential expansion of messaging platforms has given rise to the utilization of WhatsApp chatbots as a crucial instrument for client engagement. This study looks into how WhatsApp chatbots are used, adopted, and engaged by users, as well as how they affect customer service and business communication. Using surveys in a mixed-methods manner with a sample size of 100 provides important advantages like faster response times, more productivity, and better personalization. The results emphasize the significance of AI developments, smooth integration, and chatbot creation tools. This study adds to our knowledge of the possibilities, constraints, and potential directions of WhatsApp chatbots, offering useful information to researchers, developers, and businesses.

KEYWORDS

Artificial intelligence WhatsApp Digital Assistance natural language processing (NLP) WhatsApp chatbots pre-programmed Messaging platforms machine learning its User Experience Adaptation and Engagement

Cite This Article

EMIMA P, DR.J. RANI, "An Empirical Study on AI Powered Chatbot on WhatsApp," International Journal of Scientific Research in Engineering and Management, vol. 9, no. 4, Apr 2025. https://doi.org/10.55041/IJSREM44011

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Publication Date

7/3/2025

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Double-Blind Peer Review

Review Rounds: 2

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The authors declare no conflict of interest related to this research work.

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