AN INVESTIGATION ON THE EFFECTIVENESS OF EMPLOYEE ENGAGEMENT IN MIND-TREE LTD COMPANY (CHENNAI)

Employee engagement has been emerging as a popular organizational concept in recent years. An engaged employee is the one who is intellectually and emotionally bound with the organization, who feels passionate about its goals and is committed towards its values. This employee goes an extra mile beyond the basic job requirements. On the other hand, disengaged employee are typically uninterested in the job or organization they work for. As a result, the productivity decreases which results in the poor attitude of the employees which will spread like a virus throughout the organization. This paper focuses on several factors which leads to employee engagement and what should the company do to make the employees engaged. However, the study is to find the effectiveness of employee engagement in technical support sector carried out in Mindtree LTD company. For this purpose, existing models were reviewed and analysed to bring out an improved model. The review data of thirteen previous studies were analysed and a hypothetical model is built as a result. The model is validated through real time data collection and analysis. The factors that influence employee engagement are career development, leadership, employee communication, good pay system, equal opportunities and fair treatment, performance appraisal, benefits and compensation, health and safety, job satisfaction and family friendliness. This study has showed a positive relationship between employee engagement and good communication, health and safety and receiving recognition. So, to achieve employee engagement the organization should take efforts to build a good communication channel between employees. Organization should also recognize good works and efforts put by the employees and praise them. They should also concentrate on the health and safety of the employees. Overall, the study concludes that if these factors are taken care of, automatically employee engagement would be high which results in good profits, increased retention, improved quality, higher productivity and revenue growth for the company.