Analysis of Customer Perception on Education Through Ed Tech Platforms

Analysis of Customer Perception on Education Through Ed Tech Platforms

Omar Siddiqui

Introduction

Most global institutions opt to use synchronous and asynchronous online teaching methods: synchronous is where faculty and their students meet in a pre-scheduled time as a part of interactive learning classes, while the asynchronous method refers to the Faculty giving the course without interaction with the students. There is no interaction between the faculty and students. Asynchronous modes of online learning suit students to access online material whenever they like. Faculty are the role players in making learning enjoyable, shaping students’ attitudes and personalities, and helping students pass. COVID-19 spreads online learning culture across the culture. COVID-19 forced the shift to online learning, but some universities in underdeveloped countries are not adequately equipped to teach online efficiently. Moreover, the faculty’s training is different globally between high-income, middle, and lower income countries. Another major obstacle is the Internet connectivity for underprivileged students. It is a de facto that face-to-face instruction is more efficient than online and the complete shift to online during COVID-19 makes it necessary to investigate the perception of faculty and students on online learning to identify the advantages and disadvantages, and challenges of online learning.