ANALYTICAL STUDY OF CREDIT CARD USAGE AND PAYMENT TRANSACTIONS (WITH REFERENCE TO STATE BANK OF INDIA)

The study presents an analytical view of credit card payment transactions with special reference to one of the major giant in banking sector, the state bank of India. India is on its verge of going towards cashless economy and credit cards have emerges as one of the important tool in this directions. The research is focused on the statistics related to credit card payment transactions through PoS, Online (e-com) and other sources. The study is based on the quantitative analysis of transaction data with qualitative insights. Secondary data available on the official website of RBI is used to make the study authentic. The analysis will uncover the usage patterns and important reasons for using credit cards among the Indian consumers. Key findings also highlights about the challenges related to security concerns and customer dissatisfaction regarding certain aspects of credit card experience.