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Stream/Area:
-
Subject:
-
Paper ID:
IJSREMWP1238
Volume:
9 |
5 |
May 2025
Pages:
Publication Frequency:
Monthly (12 issues per year)
License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.
In the quick and technologically changing world of today, the motor vehicle maintenance and repair sector is dependent greatly on traditional manual practices, which produce inefficiencies, transparency, and customer dissatisfaction. Small and local garages, especially, struggle to innovate towards contemporary customer demands like online reservation, price quotation, and payment through digital means. This discrepancy points towards a single digital solution to digitize service provision while taking care of both customers and mechanics. Automate, our suggested intelligent, web-based system, offers vehicle service management with streamlined roles for customers, mechanics, and administrators. The system features a garage suggestion tool based on geolocation information and user feedback. Automate also has a sentiment analysis system to make respectful communication to and from the users and ensures safe online payments with Razorpay integration. Through the provision of digital access to booking of services, tracking, payment, and feedback, Automate ensures users are empowered with an ease of experience and supports local garages to succeed in a competitive business environment.
KEYWORDS
Publication Date
5/16/2025
Peer Review Type
Double-Blind Peer Review
Review Rounds: 2
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The authors declare no conflict of interest related to this research work.
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