AXON Hospital Complaint Management System

This paper presents the development and implementation of the Axon Complaint Management System, a web-based platform engineered to optimize the registration and resolution of user complaints. The system leverages a modern technology stack, comprising React.js for the front-end interface, Express.js and Node.js for the back-end server, and MySQL for persistent data storage. Functionally, the system facilitates two core processes: standardized complaint submission and real-time complaint tracking. Users can register complaints by providing essential personal details, selecting from a predefined set of complaint categories, and articulating the issue. The submitted data is then structured and stored within a relational MySQL database. An integrated module allows users to access and monitor the status of their registered complaints. Furthermore, an administrative interface is incorporated to empower administrators with comprehensive complaint management capabilities. A status tracking mechanism, which updates users on the progress of their complaints (e.g., “in progress” or “resolved”), is implemented to enhance transparency and communication. The system’s architecture emphasizes user-centric design and efficient complaint resolution, positioning it as a valuable tool for organizations managing public feedback and grievances.