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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM68389

BRIDGING THE DIGITAL DIVIDE: ASSESSING THE IMPACT OF AUGMENTED REALITY ON CONSUMER ENGAGEMENT, PURCHASE INTENTION, AND IMMERSIVE E-COMMERCE EXPERIENCES

Stream/Area:

-

Subject:

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Paper ID:

IJSREM68389

Volume:

10 |

10 |

Oct 2026

Pages:

1-5

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM68389

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

Dr.U. Praveen

Dr.U. Praveen

Department of Commerce with Information Technology

Sri Ramakrishna College of Arts & Science, Coimbatore

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Dr.H.Punithavathy

Dr.H.Punithavathy

Department of Commerce with Information Technology

Sri Ramakrishna College of Arts & Science, Coimbatore

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Dr.Priyanka Jayaraj

Dr.Priyanka Jayaraj

Department of Commerce with Information Technology

Sri Ramakrishna College of Arts & Science, Coimbatore

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Mentors

Dr.D.Sasikala Devi

Dr.D.Sasikala Devi

Department of Commerce with Information Technology

Sri Ramakrishna College of Arts & Science, Coimbatore

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Abstract

Traditional e-commerce platforms often struggle with the "touch-and-try" barrier, creating a digital divide between physical retail confidence and online convenience. Augmented Reality (AR) addresses this gap by superimposing interactive 3D digital content onto the user's physical environment. This study evaluates the impact of AR technology on consumer engagement, perceived product diagnosticity, purchase intention, and overall e-commerce experience. Utilizing a structured survey sample of 50 respondents (N=50), parametric and non-parametric statistical evaluations—specifically Chi-Square tests of independence, Multiple Linear Regression, and One-Way Analysis of Variance (ANOVA)—were conducted. The empirical results demonstrate that AR features significantly reduce pre-purchase ambiguity and elevate consumer purchase intentions (R2=0.612,p<0.001). Furthermore, significant demographic variations in engagement were observed across age cohorts. The research concludes with practical strategic implications for digital retail platform developers and e-commerce managers.

KEYWORDS

Stimulus-Organism-Response (SOR) framework and the Technology Acceptance Model (TAM)

Cite This Article

Dr.U. Praveen, Dr.H.Punithavathy, Dr.Priyanka Jayaraj, Dr.D.Sasikala Devi, "BRIDGING THE DIGITAL DIVIDE: ASSESSING THE IMPACT OF AUGMENTED REALITY ON CONSUMER ENGAGEMENT, PURCHASE INTENTION, AND IMMERSIVE E-COMMERCE EXPERIENCES," International Journal of Scientific Research in Engineering and Management, vol. 10, no. 10, pp. 1-5, Oct 2026. https://doi.org/10.55041/IJSREM68389

Full Article/Conclusion

Augmented Reality serves as an effective bridge across the traditional digital divide in e-commerce, transforming static 2D product displays into dynamic, interactive try-on experiences. By delivering immediate product feedback and spatial understanding, AR strengthens consumer engagement and drives purchase intent. As mobile computing power increases, integrating high-fidelity AR solutions will transition from a competitive edge to a baseline standard for digital retail platforms seeking to reduce product returns and build long-term consumer trust.

References

1.               Dwivedi, Y. K., Hughes, D. L., & Wang, Y. (2025). Exploring the impact of artificial intelligence and extended reality on consumer intentions in e-commerce contexts. Journal of Business Research, 164, 113-128. 2.               Guo, C., & Zhang, X. (2024). The impact of AR online shopping experience on customer purchase intention: An empirical study based on the TAM model. PLoS ONE, 19(8), e0309468. 3.               Hsu, S. H. Y., & Tseng, H. T. (2021). Changing the competitive landscape: Analyzing the effects of augmented reality on mobile shopping apps. Computers in Human Behavior, 118, 106689. 4.               Ngo, T. T. A., Tran, T., & Nguyen, P. T. (2025). Investigating the influence of augmented reality marketing application on consumer purchase intentions: A study in the e-commerce sector. Computers in Human Behavior Reports, 17, 100412. 5.               Nikhashemi, S. R., Knight, H. H., & Xuan, Y. (2021). Augmenting the eye of the beholder: Exploring the strategic potential of augmented reality to enhance online service experiences. Journal of Retailing and Consumer Services, 60, 102472. 6.               Yim, M. Y. C., Chu, S. C., & Sauer, P. L. (2017). Is Augmented Reality Technology an Effective Tool for E-commerce? An Interactivity and Vividness Perspective. Journal of Interactive Marketing, 39, 89–103.  

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Publication Date

10/27/2026

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Review Rounds: 2

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