Case Study- Revitalizing Customer Service Excellence: Jeevak Health Medical Center Challenge
Divita Rathore#1 Student
Dr Divya Lakhani *2 Assistant Professor ,
Sadhu Vaswani Institute of Management Studies for Girls, Affiliated to Savitribai Phule Pune University
6, Koregaon Park, Pune 411001 [Maharashtra, India]
1Lakhani.Divya@svims-pune.edu.in
2Divita.rathore@svims-pune.edu.in
Jeevak Health Medical Center is a prominent healthcare organization dedicated to delivering comprehensive medical services to individuals and families in our community. Established in 1985, the healthcare service Provider has been at the forefront of healthcare advancements, ensuring that patients receive top-notch medical care in a warm and welcoming environment.
Mission: To provide exceptional and compassionate healthcare services, improving the well-being of our community and enhancing the quality of life for all patients.
Vision: To be the leading healthcare organization in the region, recognized for excellence in patient care, innovation, and community engagement. The service provider is known for its services offered, patient-centered Approach, and Community Involvement, as mentioned below:
Services Offered:
· Primary Care: Our experienced team of physicians is committed to providing preventive care, managing chronic conditions, and promoting overall wellness.
· Specialty Care: Jeevak Health offers specialized medical services in various fields, including cardiology, gastroenterology, neurology, oncology, and more, to address complex medical conditions.
· Emergency Care: Our 24/7 emergency department is equipped with state-of-the-art facilities and staffed by skilled medical professionals to handle any medical crisis effectively.
· Surgical Services: Our modern operating rooms are staffed by highly qualified surgeons, anesthesiologists, and nurses, ensuring safe and successful surgeries.
· Diagnostic Imaging: We provide advanced imaging services, such as MRI, CT scan, X-ray, ultrasound, and mammography, for accurate and timely diagnosis.
· Laboratory Services: Our in-house laboratory offers a wide range of tests, providing quick and precise results to aid diagnosis and treatment.
· Rehabilitation Services: Our team of physical, occupational, and speech therapists work together to assist patients in their recovery and rehabilitation.
