Complaint Registration and Management Portal for Local Government

Complaint Registration and Management Portal for Local Government

Piyush Karnale1, Aaditya Patil2,Aditya Patil3,Aditya Magdum4,Sujeeta Shah5

1Kit’s College of Engineering, Kolhapur (Data Science)

2Kit’s College of Engineering, Kolhapur (Data Science)

3Kit’s College of Engineering, Kolhapur (Data Science)

4Kit’s College of Engineering, Kolhapur (Data Science)

5Kit’s College of Engineering, Kolhapur (Data Science)

Abstract - The Complaint Management System for Local Government is a web-based platform designed to improve communication between citizens and local authorities by providing an efficient and transparent way to manage public service complaints. The system allows citizens to file complaints online, track their status, and receive notifications, while government officials can efficiently assign, monitor, and resolve complaints. Built using modern technologies such as React.js for the frontend, Spring Boot for the backend, and MySQL for the database, the system ensures scalability, security, and ease of use. By replacing manual processes with a centralized digital solution, the system aims to reduce delays, enhance transparency, and improve the overall quality of public service delivery. It features an intuitive user interface, role-based access control, and automated notifications to keep both citizens and government officials informed. Additionally, the system provides data analytics and

reporting tools to help authorities identify recurring issues and optimize resource allocation. This project fosters better citizen engagement, accountability, and governance by providing a user-friendly platform for complaint management, ultimately

strengthening trust between the public and local government

institutions.

Key Words:  Web Application, Complaint Management, Java Spring boot, Management System