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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:10.55041/IJSREM28569

Comprehensive Insights into Service Quality Dimensions Exploring the Key Factors

Stream/Area:

-

Subject:

-

Paper ID:

10.55041/IJSREM28569

Volume:

8 |

2 |

Feb 2024

Pages:

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM28569

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

T

T.Deepthi

DS

Dr.V.Chandra Sekhar

GKS

G Karuna Sri

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Abstract

This article explores the critical role of service quality in customer satisfaction and loyalty across industries. It provides an overview of key dimensions like reliability, assurance, tangibles, empathy, and responsiveness. Understanding these dimensions is essential for meeting customer expectations. Factors influencing service quality perception, evaluation methods, and tools are discussed. Strategies for enhancing service quality include employee training, technology utilization, personalization, fostering a customer-centric culture, facility investment, and establishing clear service guarantees. Implementing these strategies improves service quality, leading to enhanced customer satisfaction and loyalty.

KEYWORDS

Service quality Key factors Reliability Assurance Tangibles Empathy Responsiveness Customer satisfaction Loyalty Improving services.

Cite This Article

T.Deepthi, Dr.V.Chandra Sekhar, G Karuna Sri, "Comprehensive Insights into Service Quality Dimensions Exploring the Key Factors," International Journal of Scientific Research in Engineering and Management, vol. 8, no. 2, Feb 2024. https://doi.org/10.55041/IJSREM28569

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Publication Date

12/31/45331

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Double-Blind Peer Review

Review Rounds: 2

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The authors declare no conflict of interest related to this research work.

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