Consumer Behaviour: Understanding the Dynamics of Purchasing Decisions in the Market

Consumer Behaviour: Understanding the Dynamics of Purchasing Decisions in the Market

SUBMITTED BY

Amit Kumar

Ad. No.- 23GSOB2011231

MBA 2023-2025

UNDER THE GUIDANCE OF

Prof. Dr.  Ashish  Singh

GALGOTIAS UNIVERSITY

ABSTRACT

In a rapidly evolving global marketplace driven by technological advancements and shifting socio-economic conditions, understanding consumer behaviour has become critical for sustainable business success. This thesis investigates the internal (psychological) and external (social, cultural, economic, and digital) influences on consumer purchasing decisions, with a focus on urban and semi-urban Indian markets. Employing a mixed-method research approach, the study collects primary data through structured questionnaires and interviews and leverages secondary data from contemporary literature and market research. Major findings reveal significant influence from digital media, peer networks, branding, and post-pandemic behavioural shifts. The study concludes with implications for modern marketing strategies and offers recommendations for targeted managerial actions.

In an era marked by rapid technological advancements and evolving consumer preferences, understanding consumer behaviour has emerged as a strategic imperative for businesses striving to remain competitive and customer-centric. The proliferation of digital technologies, increased accessibility to e-commerce platforms, and the socio-economic transformations accelerated by the COVID-19 pandemic have reshaped the traditional paradigms of consumer decision-making. This study, titled "Consumer Behaviour: Understanding the Dynamics of Purchasing Decisions in the Market", aims to delve deeply into the internal and external factors that influence consumer choices, with special emphasis on psychological, cultural, social, and digital drivers.