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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:10.55041/IJSREM24126

CONSUMER SATISFACTION BETWEEN AMAZON AND FLIPKART

Stream/Area:

-

Subject:

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Paper ID:

10.55041/IJSREM24126

Volume:

7 |

6 |

Jun 2023

Pages:

Publication Frequency:

Monthly (12 issues per year)

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Not assigned

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

DT

DHAKSHANYA T

DI

Dr.X. INFANTA

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Abstract

This journal article presents a comprehensive review of existing literature and studies examining consumer satisfaction between two leading e-commerce platforms, Amazon and Flipkart. The aim of this review is to synthesize and analyze the key findings, methodologies, and trends from relevant research articles published in the field. By exploring various dimensions of consumer satisfaction, such as service quality, product assortment, pricing, delivery, and customer support, this review offers insights into the similarities and differences in the satisfaction levels experienced by consumers on Amazon and Flipkart.

KEYWORDS

consumer satisfaction e-commerce platforms Amazon Flipkart literature review service quality product assortment pricing delivery customer support.

Cite This Article

DHAKSHANYA T, Dr.X. INFANTA, "CONSUMER SATISFACTION BETWEEN AMAZON AND FLIPKART," International Journal of Scientific Research in Engineering and Management, vol. 7, no. 6, Jun 2023. https://doi.org/10.55041/IJSREM24126

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Publication Date

6/26/2023

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The authors declare no conflict of interest related to this research work.

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