COST–BENEFIT ANALYSIS OF OUTSOURCING FREIGHT FORWARDING AT SENUVA FREIGHT, CHENNAI

This study examines the financial and operational impact of outsourcing freight forwarding services at Senuva Freight Management Private Limited, Chennai. Freight forwarding plays a key role in logistics by improving delivery timelines, documentation accuracy, and overall supply chain efficiency. The research is based on primary data collected from 99 respondents and analysed using percentage analysis, weighted average, and Henry Garrett Ranking method. The findings reveal that outsourcing helps reduce overhead costs, enhances supply chain coordination, and allows companies to focus on their core competencies. However, the reduction in internal staff workload remains moderate. Overall, outsourcing proves to be a strategic tool for improving cost efficiency and supply chain performance, with documentation accuracy emerging as the most valued outsourcing outcome.