Crowdsourced Civic Issue Reporting And Resolution System

Crowdsourced Civic Issue Reporting and Resolution System that is digitally-enabled, transparent system of reporting and managing local civic problems. Citizens have to wait for days, not get proper communications on reporting a pothole, water leakage, drainage blockage, streetlight failure or garbage problem in traditional systems. The proposed system alleviates these challenges by enabling the citizens to lodge complaints through an application (Mobile/Web) along with photo, category, description and location. It further allows the admin and municipalities to authenticate complaints, escalate cases on behalf of respective department, keep status updated and access records all in a single database. The system also facilitates communication between the citizens and authorities and organizes the complaint handling process. The real-time status tracking, notification, feedback system, and department-wise complaint handling help improves transparency and accountability. Crowdsourcing promotes active citizen engagement in the enhancement of local environments and enables quicker detection of civic issues. In conclusion, the proposed system is beneficial for smart governance as it bridges gap between citizens and authorities via technology following the concept of Digital India and Smart Cities. A few pages into the synopsis also mentions how this system aims to facilitate better citizen engagement, complaint monitoring, authority management and rapid resolution of civic complaints.

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