Customer Feedback Analysis Using Facial Emotion Recognition

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Customer Feedback Analysis Using Facial Emotion Recognition

Mamatha K P1,Sowmya D2,Manya R Sagar3,Pratheksha G4, Raksha H G5
Department of CSE JNN College of Engineering,

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Abstract-Our lives are being significantly impacted by the rapid development of wireless technology and mobile gadgets on this day. The digital economy demands that services be developed almost instantly while also paying close attention to client feedback. It becomes difficult to manage and analyze the information gathered about products from customers. Also, everyone is not intended to provide clear feedback whether the product was satisfactory or not. It is a very difficult and time- consuming task to analyze the data collected manually. To proceed with the problem and through much research we came across a solution, an emotion recognition system which can overcome this situation in real time.

Keywords:CNN, Machine Learning, NaiveBayes.

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