Customer Support Automation of Ticket Creation (RPA) using UiPath

In the dynamic landscape of customer support, manual ticket creation from customer emails is a labor-intensive and error-prone process that impedes operational efficiency. This project proposes an automated system utilizing Robotic Process Automation (RPA) powered by UiPath to streamline the ticket creation process. The solution automates the extraction of critical data from emails, including customer IDs, issue descriptions, and priorities, to create tickets in Customer Relationship Management (CRM) systems. Missing information prompts automated follow-ups, ensuring query resolution. Additionally, the system recognizes structured templates to send predefined responses to frequently asked questions, reduces response time, and handles bounced emails by notifying support teams. Scalability is achieved through parallel bot deployments, enabling efficiency, reduces manual high-volume processing with accuracy and speed. This automation framework enhances operational workload, and improves customer satisfaction, offering a scalable model adaptable across industries.