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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM47912

Customer Support Chatbot with MI for Restaurant

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM47912

Volume:

9 |

5 |

May 2025

Pages:

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM47912

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

MA

Maddipatla Adharsh1

CBN

Chandan B N2

KVV3

Kolakaru Vishnu Vardhan 3

JBS

Jathin B S4

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Abstract

This project introduces a machine learning- powered chatbot to assist customer in resolving queries related to Order Food in Restaurant offering seamless interaction and an enhanced customer experience. Key features include interactive menu browsing, cart management, and order placement for delivery or pickup, supported by real-time order tracking and personalised recommendations using natural language processing (NLP). The chatbot also offers voice-to-text functionality for accessibility, multi-language support, advanced payment integration, and a loyalty rewards system. An admin panel facilitates real-time menu and order management. Built with a scalable and secure architecture, the chatbot operates seamlessly on web and mobile platforms, reducing staff workload and enhancing customer satisfaction through efficient and accessible interactions

KEYWORDS

Chatbot Customer Service Food Ordering Node

Cite This Article

Maddipatla Adharsh1, Chandan B N2, Kolakaru Vishnu Vardhan 3, Jathin B S4, "Customer Support Chatbot with MI for Restaurant," International Journal of Scientific Research in Engineering and Management, vol. 9, no. 5, May 2025. https://doi.org/10.55041/IJSREM47912

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Publication Date

5/14/2025

Peer Review Type

Double-Blind Peer Review

Review Rounds: 2

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0

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11

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5

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Conflict of Interest

The authors declare no conflict of interest related to this research work.

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No funding information available for this research.

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