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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM12327

Customer Support Service Using Dynamics 365

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM12327

Volume:

6 |

4 |

Apr 2022

Pages:

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
Not assigned

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

SDR

Sahana Dass R

JB

J. Bhuvana

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Abstract

It is a ticketing system management tool that processes and catalogs customer service requests. Tickets, also known as cases or issues, need to be properly stored alongside relevant user information. The ticketing system is user-friendly for customer service representative managers and administrators. A ticketing tool will be created with the help of using Customer Service Module in the Dynamics 365 where it creates and route cases, it describes knowledge management capabilities. It also handles case management in Dynamics 365 Customer Service.

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Cite This Article

Sahana Dass R, J. Bhuvana, "Customer Support Service Using Dynamics 365," International Journal of Scientific Research in Engineering and Management, vol. 6, no. 4, Apr 2022.

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Publication Date

4/17/2022

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Double-Blind Peer Review

Review Rounds: 2

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3

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The authors declare no conflict of interest related to this research work.

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