CUSTOMER’S PERSPECTIVE AND SATISFACTION TOWARDS SMALL FINANCE BANKS IN COIMBATORE

CUSTOMER’S PERSPECTIVE AND SATISFACTION TOWARDS SMALL FINANCE BANKS IN COIMBATORE

*Dr. L. SENTHIL KUMAR

Associate Professor, Department of Commerce Finance,

Dr. N.G.P. Arts and Science College (Autonomous), Coimbatore, Tamil Nadu, India.

Mr. R. HARI ADHITHYAN

III. B. Com Finance, Dr. N.G.P. Arts and Science College (Autonomous), Coimbatore,

Tamil Nadu, India.

Ms. S. HARINI

III. B. Com Finance, Dr. N.G.P. Arts and Science College (Autonomous), Coimbatore,

Tamil Nadu, India.

Ms. R. VINISHA

III. B. Com Finance, Dr. N.G.P. Arts and Science College (Autonomous), Coimbatore,

Tamil Nadu, India.

ABSTRACT

SFBs are commonly known as finance banks. Small Finance Banks are regulated by the Reserve Bank of India (RBI), meaning they must follow specific rules and regulations. Small Finance Banks are not-for-profit organizations owned by the government or state governments, who also own all other commercial banks in India. The Reserve Bank of India gives the Small Finance Banks special privileges, such as lower interest rates than other banks can offer their customers regarding loans made within their jurisdiction (this allows them access).  Small Finance Banks are not allowed to lend money to large corporations; they can only lend money to small businesses. It was done by the government so that these types of financial institutions would not compete for the same customers as commercial banks.