Delhi Water Watch: A Role-Based, Event-Driven Civic Intelligence Architecture for Urban Waterlogging Management

Delhi Water Watch presents a deployable civic intelligence architecture for waterlogging governance in high-density urban environments. By combining role-bounded access control, event-driven operational state management, geospatial incident monitoring, and supervised AI-assisted forecasting, the platform substantially improves traceability, inter-role coordination, and proactive preparedness. The pilot results demonstrate a 75% reduction in average complaint resolution time, a 52% resolution rate within the pilot window, and successful AI hotspot activation prior to high-rainfall events. The framework is architecturally suitable for municipal pilots across Indian cities and is extensible toward city-scale, climate-resilient digital governance infrastructure with the planned additions of immutable audit ledgers, RAG-enhanced inference, and multi-ward collaborative operations. As urban flooding intensifies under climate change, platforms like Delhi Water Watch offer a replicable model for digitally governed, accountable, and anticipatory municipal response systems.

[1] Liu, N. F., et al. (2023). Lost in the Middle: How Language Models Use Long Contexts. Transactions of the Association for Computational Linguistics (TACL). [2] Wu, Q., et al. (2023). AutoGen: Enabling Next-Gen LLM Applications via Multi-Agent Conversation. arXiv preprint arXiv:2308.08155. [3] Fowler, M. (2005). Event Sourcing. martinfowler.com. Retrieved from https://martinfowler.com/eaaDev/EventSourcing.html [4] Packer, C., et al. (2023). MemGPT: Towards LLMs as Operating Systems. arXiv preprint arXiv:2310.08560. [5] Firebase Documentation. (2024). Authentication and Cloud Firestore. Google LLC. https://firebase.google.com/docs [6] OpenStreetMap Contributors. (2024). OpenStreetMap Documentation. https://wiki.openstreetmap.org [7] India Meteorological Department (IMD). (2024). Delhi Monsoon Rainfall Bulletin, Monsoon Season 2024. Ministry of Earth Sciences, Government of India. [8] Ahuja, S., & Bhattacharya, P. (2022). Smart City Governance and Digital Civic Infrastructure: A Review of Municipal Complaint Management Systems in India. Journal of Urban Technology, 29(2), 45–68.