Developing an AI-Based Chatbot for the Department of Legal Justice

Today, Artificial Intelligence is revolutionizing public service delivery globally its integration into Indian government systems is still in its early stages. Currently, most Indian government departments rely on manual processes or basic digital portals that lack intelligent automation. Implementing AI-driven conversational systems could bridge this gap, modernizing how citizens interact with the state and making justice services more efficient. For Department of Justice websites, managing the sheer volume of daily inquiries regarding legal rights, court procedures, and government schemes is a massive challenge that often clogs traditional help desks. This paper presents a detailed literature survey focused on the development of AI-powered chatbots designed specifically for the justice sector. We look into the latest research on Natural Language Processing (NLP) and machine learning models that are currently being tested in government and legal environments. The existing research clearly shows that AI chatbots can make legal information much more accessible to the common man, offering 24 hours 7 days support and reducing the heavy workload on government staff. However, several critical bottlenecks remain, including the risk of incorrect legal advice, data security concerns, and the difficulty of training AI on specific legal terminologies. Our survey highlights the pressing need for a secure and dependable system that doesn’t just automate answers, but actually builds public trust in e- governance by providing accurate and transparent legal guidance.